We would like to look into this for you and get it resolved asap. Receptionist always try to help if they dont know the answer they will always get back to me within 24 hrs .thank you, Report review titled Very helpful as unsuitable. Saxonbrook Medical Centre has medical staff of 6 to cater to your healthcare needs. yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. Ensure that all aspects of underperformance in the national GP patient survey are addressed, including areas such as patients not feeling involved in the planning of their care. When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . I have passed your feedback onto our team who will be really pleased to hear this. review titled Impossible to get appointments, review titled Great HRT knowledge and support. Ensure that improvements are made to the way in which the practice identifies carers. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! review titled Practice playing Russian Roulette with peoples health! All aspects of care for your pregnancy are provided. review titled Impossible to get appointments, review titled Great HRT knowledge and support. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, Patients can view detailed coded records online, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. The practice proactively sought feedback from staff and patients, which it acted on. I have passed your feedback to the team who will be delighted to hear it. Thank you so much for taking the time to post this kind and positive review. This GP surgery is not currently accepting new patients. We are looking for a salaried GP or an associate partner to join our welcoming, hard working and forward thinking team. In emergencies, call 999 or go to A&E. Help is available from 111 Find similar medical centers in Crawley. I have passed your feedback to the team who will be delighted to hear it. Care Coordinators work with GPs and other primary care professionals within the network to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers. Flu vaccinations - Aged 65 and over group. Sarah, Management Team. Someone needs to reviwe the whole thing & start again. We would also like to use analytical cookies to understand how our site is used and improve user experience. Saxonbrook Medical Centre Category: Doctors Category: Doctors Address: Maidenbower Square, Maidenbower, Crawley, West Sussex, RH10 7QH Landline: 01293 4. Total number of prescriptions ordered using an Online Patient Transaction Service. 840 were here. removal of moles and skin lesions) - provided in-house, items per standardised prescribing unit (see definition). Saxonbrook Medical: details with 62 reviews, phone number, work hours, location on map. - To look at a lump! All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. Midwives from East Surrey Hospital hold weekly antenatal clinics at the surgery. As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and its GPs highly enough. Get the latest business insights from Dun & Bradstreet. Menu Map, Northgate Surgery New part-time careers in Crawley are added daily on SimplyHired.com. We close for lunch between 12.30 pm to 1.30 pm Reply. as unsuitable. However please leave a message through contact the Practice on our direct website, stating your name and that you left a review on this site in which we responded, and a member of the leadership team will contact you. The new addition to the site will allow the Saxonbrook team to administer up to 2,000 vaccinations per day and will be able to accommodate various vaccination clinics separate to the practice's day-to-day GP services. Sarah, Management Team. Report review titled Poor practice as unsuitable, Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. Please note on the form that you have sent these details in reply to your online review response. Saxonbrook Medical Surgery Self Help Coughs, backaches, flu and other minor illnesses. Please be assured your feedback is taken very seriously and helps us to learn where we can improve. You can contact this general practice using the phone number 01293 450400. This provided patients with support with a number of issues including anxiety, depression, eating and mood disorders. We have a district nurse team attached to Saxonbrook Medical. SUSSEX residents can begin getting the Coronavirus vaccine as early as this afternoon, as part of the latest stage of the biggest vaccination programme in NHS history, it has been revealed. The practice had made improvements in mandatory training attendance for staff with the development of a range of training available including online and some in-house sessions to ensure that training was timely. West Sussex We hope we can get this rectified for you soon. We carried out an announced comprehensive inspection at Saxonbrook Medical on 15 March 2016. Flu vaccinations - Under 65 At Risk Groups. The design of this healthcare email is interesting and the content is very clear and precise. 5,450 part-time jobs available in Crawley. We will use a cookie to save your choice. I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. Maidenbower Square Care Quality Commission Inspection Ratings. I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. Saxonbrook Medical Centre Please note eConsults are only available between 08.00am - 06.00pm on Monday to Thursday and 08.00 - 03.00pm On Fridays You can submit a request again from 8am today. We will reopen 11th November at 08:00. I have shared this feedback with the team who will be very happy to hear this. Ask Reception. Saxonbrook Medical | 24 followers on LinkedIn. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. That is just two of several things that have gone awry recently. Saxonbrook Medical | Crawley People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. Letter from the Chief Inspector of General. removal of moles and skin lesions) - provided in-house and others. My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. If Saxonbrook Medical Centre is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Ask Reception. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. Saxonbrook Medical - Crawley - West Sussex - South East England - England Maidenbower Square Maidenbower, RH10 7QH Show on map How to get id 0300003831190 Other search results for: Saxonbrook Medical REQUEST TO REMOVE Saxonbrook Medical - The doctors, nurses and other staff at . The practice has introduced a new system where you have to make an appointment online. Services offered by Saxonbrook Medical Centre are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Click the title bar on any of the report introductions below to read the full entry. Ask a Nurse Map, Ask a Doctor Cross Keys House Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery Correctional Staff Nurses provide basic and emergency health care services to persons housed within Kern County correctional facilities. I am very sorry to hear that you have been having a bad experience with the surgery and there being a delay in us receiving information from the hospital. As this is an anonymous platform we are unable to contact you directly. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. Let us know your preference. Saxonbrook Medical Centre is one of the leading GP practice in Crawley and it is located at Maidenbower Square, Crawley, West Sussex, RH10 7QH. removal of moles and skin lesions) - provided in-house, Care Quality Commission Inspection Ratings, Flu vaccinations - Aged 65 and over group. I have passed your feedback onto our team who will be really pleased to hear this. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. Report review titled Impossible to get appointments as unsuitable, Thank you for taking the time to post a review. Report review titled No appointment. There is a health visitor attached to Saxonbrook Medical at Maidenbower and Northgate surgeries: Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. RH10 7QH If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. I am delighted to hear you have never had a bad experience and the staff are always so helpful. Saxonbrook Medical Northgate Surgery is one of the leading GP practice in Crawley and it is located at Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS. Staff were aware of current evidence based guidance. Report review titled Very grateful as unsuitable. Contact us Address Cross Keys House 14 Haslett Avenue West Crawley West Sussex RH10 1HS Get directions (opens in Google Maps) Phone Reception 01293 450400 Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 26 October 2016 If you call for help you don't get it. West Sussex Crawley Alternatively you can pop into one of our receptions. Can this really be good for patients!!! I am very sorry to hear that you have been having a bad experience with the surgery and there being a delay in us receiving information from the hospital. Let us know your preference. Thank you for taking the time to post a review. We would also like to use analytical cookies to understand how our site is used and improve user experience. Mental health performance was below average; however the practice had developed a dedicated mental health and wellbeing service which had recently won national awards. review titled Practice playing Russian Roulette with peoples health! This email design is easy to digest and very attractive. GP Partners:. Cross Keys House As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and its GPs highly enough. Clearly need more staff to answer phones as I have been stuck in queue at number3 for last half hour. Menu Analytical cookies send information to Google Analytics. However, they are employed by NHS West Sussex. Your post in anonymous so I am unable to contact you directly. as unsuitable. Services offered by Saxonbrook Medical Northgate Surgery are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Saxonbrook Medical Northgate Surgery,Cross Keys House,14 Haslett Avenue West,Crawley,West Sussex RH10 1HS, Information about the doctors surgery opening hours, appointments, online prescriptions, heal. Secrets pursuant to Health & Safety Code 32106; Report of Medical Staff and Quality Assurance Committee, Health & Safety Code section 32155; Conference with Legal Counsel regarding Anticipated Litigation pursuant to Government Code section 54956.9(d)(2); and consideration of closed session Minutes: December 14, and 19, 2022. Saxonbrook Medical Northgate Surgery Replied on 12 October 2022 Thank you for taking the time to post such a positive review about your experiences and the staff at Saxonbrook. Let us know your preference. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. The last inspection date here was 17th March 2020 Report review titled Dissatisfied as unsuitable. I have shared this feedback with the team who will be very happy to hear this. info@pioneer-whlc.org Opening hours Monday - Friday 9.00 am to 4.00 pm. It is very important to us that we get this sorted for you. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. The new addition to the site will allow the Saxonbrook team to administer up to 2,000 vaccinations per day and will be able to accommodate various vaccination clinics separate to the practice's day-to-day GP services. Before you make your choice you can read more about our cookie policy. Results from the national GP patient survey showed patients were treated with compassion, dignity and respect although results for patients feeling involved in their care and decisions about their treatment were lower than the national average. Saxonbrook Medical Centre Maidenbower Square Crawley West Sussex RH107QH web: www.saxonb reveal phone: 01293450400 Doctors Dr Lucy Cox General Practitioner Dr Catherine Eades General Practitioner Dr Yvonne Taylor General Practitioner DR Hicham Nakouzi General Practitioner Dr Ian Anderson General Practitioner Dr Elizabeth Watson Staff Gps As this is an anonymous platform we are unable to contact you directly. What is happening? Graham C. 4 February 2019, 8:31 pm Disgusting service yet again from The doctors . Saxonbrook Medical Surgery Practice Information Please find more information on our practice in our Patient information leaflet. Maidenbower Square Saxonbrook Medical Centre Replied on 10 January 2022 Thank you for taking the time to post a review. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. RH10 1HS Sarah, Management Team. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Ask a Nurse 92.42% had confidence, of 186 respondents. Afternoon Christopher. Saxonbrook Medical is managed by Saxonbrook Medical. I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. Before you make your choice you can read more about our cookie policy. We are a large 26,000 patient practice with 19 GP's, 3 ANPs, 2 clinical pharmacist, a paramedic, a large supportive nursing and. The Doctor that has looked after my Mother has an understanding manner of her age and independence Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. University Of Leeds. This is a local network including the Gossops Green, Bewbush and Coachmans GP Surgeries. Kind Regards, Sarah. Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. Your post in anonymous so I am unable to contact you directly. We hope we can get this rectified for you soon. The process for managing complaints had improved with evidence of patient apologies and the identification of trends. Saxonbrook Medical Centre has not yet replied. 37.01% were satisfied, of 186 respondents. West Sussex The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. Due to the increase of minor illness, Strep A, Scarlet fever and staff illness unfortunately demand is very high, please bare with us when trying to get an appointment. A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Saxonbrook Medical Centre Overview Overview How to register with this GP surgery Ratings and reviews Leave a review ! My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. 62.12% detected by practice, out of 66 new diagnoses. | Saxonbrook Medical is a company based out . GP. What is happening? I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. However, this isn't the problem. Thank you, Saxonbrook Medical. When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . Saxonbrook Medical Centre GP has total 19591 registered patients, out of this there are 9756 female registered patients and 9835 male registered patients. West Sussex 811 were here. However, this isn't the problem. The practice has introduced a new system where you have to make an appointment online. saxonbrook medical email . Contact phone: 01403 330 320. PRESS RELEASE: Wednesday 15 December 2021 Saxonbrook Medical Centre in Crawley is set to host the booster programme's first 24-hour vaccination clinic in the South East this weekend, as it responds to the increased demand from local residents. Report review titled Practice playing Russian Roulette with peoples health! Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. Please do not send any patient information to this email address. I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . 43.1% vaccinated, of 1391 eligible people. The #Chiefs training staff is the worst in the league, according to report by the NFLPA. NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Centre. The NFLPA's report card added that the Chiefs' training and medical facilities are also outdated . They were rated as good in caring. Saxonbrook Medical in Maidenbower, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. I am sorry to hear that you have been having trouble getting an appointment for a medication review. Staff told us that communication had improved and they felt involved in the development of the practice. The practice was rated as requires improvement for safe, effective, responsive and well-led services and overall. My elderly Mother is a patient at this practice and when I call re test results and appointments on her behalf, find the staff very helpful, friendly and professional. Improvements were made to the quality of care as a result of complaints and concerns. All 3 GPs have been outstanding with their knowledge, understanding, patience and support. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. The Doctor that has looked after my Mother has an understanding manner of her age and independence Without fail, the screen just says "no appointments" and staff refuses to help over the phone. I am pleased to hear that you have had a positive experience with the Practice. Promoted placement and improved company listing. Map, Northgate Surgery Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. 812 were here. 83.44% within a recommended level, out of 646 patients. Patients can contact Saxonbrook Medical Centre at 01293 450400 for appointments. Cross Keys House. Sarah, Management Team, by Christopher - Posted on 14 January 2022. The information on this page is for informational purposes only, and does not substitute medical advice. Sarah, Management Team.
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