Staff are brilliant and very helpful. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service THE WORST customer service i have ever had the misfortune to encounter. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Great for all ages, shapes and sizes! Here are 8 tips for writing great reviews. How many stars would you give TruGym? So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. This resulted in TruGym blocking me me on twitter. Find out how we combat fake reviews. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. How many stars would you give TruGym? Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. And parking right outside that's free!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But no way to resolve it. TWO WEEKS go by and nothing. I was asked if Id like to suspend or cancel my membership. so you can relax after your workout. Completely unresponsive to emails. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Lovely gym with great facilities! You buy cheap equipment and take months to repair broken ones. Needs improving but here is hoping it gets there! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. why is jason ritter in a wheelchair I've always felt so welcome at TruGym and enjoy making my daily trips. I use both the free weights, machines and also classes. Correction: non-existent customer service. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Awful!!! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Correction: non-existent customer service. Your experience matters. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. !Poor service. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Bit apprehensive being a female in my 50s. because of this I was able to cancel my contract. I paid for a year membership and at that point had several months left. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Also more weight clamps are needed as there aren't enough for the machines and free weights. Graham. How many stars would you give TruGym? Literally just paid for a day pass as the website said they were still open at stevenage. Here are 11 ways to become an excellent customer service professional: 1. I used to be with DW you in Huddersfield then true gym took it over. Plus side, plenty of cardio equipment. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. This company doesnt care about its members, its purely about money for these people. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. I paid for a year membership and at that point had several months left. And the price is ok.Over all not impressed with the gym at all. It's a public swimming baths not a gym. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Would definitely give more stars if I could! If you like swimming, prepare to be hugely disappointed! Like a sauna. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Maybe they could squeeze in another floor mat area near the gym balls. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Awful!! Gym is always clean and range of machines is good. we were never told about it and there are no signs of cctv anywhere to warn us. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. | Read 81-100 Reviews out of 264 Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Join the 268 people who've already contributed. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Terrible service. Dont join the gym. Went there this afternoon and there was signing stating the gym was forced to close. How many stars would you give TruGym? Anyone can write a Trustpilot review. How many stars would you give TruGym? If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. It goes against our guidelines to offer incentives for reviews. The machines, if broken are repaired quickly. All rights reserved. This gym offers friendly staff with excellent personal trainers. The trouble is they use crooks to process their member's payments. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Good luck TruGym you are going to need it! Finally. Nobody will reply to emails or tweets. Companies can ask for reviews via automatic invitations. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Generally excellent facilties and equipment though can be a bit busy at times. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Waste of money. Here are 8 tips for writing great reviews. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Companies can ask for reviews via automatic invitations. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Your experience matters. I'd be in two minds about renewing my membership next year. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Great equipment and when broken is fixed quickly. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. This suggests to me that they know they are not up to date. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. This gym offers friendly staff with excellent personal trainers. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Broken equipment takes a long time to be repaired. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I'd be in two minds about renewing my membership next year. We use dedicated people and clever technology to safeguard our platform. Great gym that everyone feels comfortable and Staff are an asset to the place. I bought a membership 4 years ago. They are now pursuing me for 234 claiming I never cancelled. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Your experience matters. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Absolute disgrace of a place rude obese staff. I tried to speak to the gym they said there was nothing they could do. Also, water little bit too cold sometimes. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Now they demanding me aggressively to pay 225 bc of THEIR mistake. BUILD A PERFECT RESUME. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. | Read 61-80 Reviews out of 237 I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. We use cookies to ensure that we give you the best experience on our website. Verification can help ensure real people write reviews about real companies. I've had an amazing time going to this gym. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The staff are more interested in their weekend plans than theirmembers. Find out how we combat fake reviews. The floor is never cleaned properly and the water dispenser has mild on it. Required fields are marked *. Staff come across rude and unapproachable. The staff, although minimal, are friendly and helpful. It does seem that there are other members who have also not been refunded. It has been three weeks and no one has been in touch. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Your experience matters. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The management are useless and very unfriendly. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. No on-duty lifeguard (is this actually legal!!!). The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Companies can ask for reviews via automatic invitations. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Very unprofessional! Be proactive by paying attention to the customer's needs and offering help or recommendations . The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Complaining to TruGym is difficult. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. If you want a real Les Mills class, or any customer service, go to another gym! there are no fitness classes like totally shredded in the evening. All rights reserved. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? The response by the manager was delayed and unprofessional. Most of the equipment is very old and remains unfixed for long periods of time. Companies can ask for reviews via automatic invitations. It was a great gym to start off my journey on becoming the best version of my self. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Worst customer service ever have not had one reply to my messages or calls!! Your experience matters. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Very clean with a good atmosphere and equiptment maintained to high levels. This happened on several occasions making me again not really want to use the pool and steam room. Stockton On Tees - AVOID!! Dreadful management of memberships Id avoid this company and invest elsewhere! This year I registered again with a different email address. Friendly environment for ladies only. Needs airing conditioning throughout the gym. Stockton On Tees - AVOID!! How many stars would you give TruGym? Date of experience: 10 November 2022. No warning, no contact via letter or email. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. God forbid you request to leave is apparently impossible! We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. The number for the centre was not being answered, neither were emails. Find out how we combat fake reviews. Join the 248 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Completely recommend this gym for any women that are looking for a great gym for good value for money. | Read 41-60 Reviews out of 265 Here are 8 tips for writing great reviews. Fuming to be honest. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. My branch shut down down and I never received a membership refund. The gym in Luton in Parkstreet are forever changing staff .
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