What Do You Do? We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. My second reason for taking photographs of the items I ship? Adding these each time has saved me many times when buyers have tried to get me to accept a return. You can also find more information in our full article below. Having an accurate listing description is so important, especially if you are selling used items like I am. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Send you a message The seller may ask you for some more details about your return request. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. My desire is that they get more than they are expecting! If you are scared to start eBay because of the fear of returns, dont be. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. The seller covers the cost of the return. Within our return policy, we state that return shipping is paid by the buyer. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. I also had a listing that was marked as parts only returned as defective? 01-08-2020 This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Located in: Ciudad Autonoma de Buenos Aires, Argentina. There is a big reason for this. 07-05-2020 .. in essence. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. But the seller should communicate with you. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Being faced with a return request can be very intimidating. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Never received the item and i contacted ebay and seller and no response. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. When a buyer opens a return request the funds related to the sale may be put on hold. In this case you can: Refund the buyer and get the item back. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Youll receive the return shipping label credit on your monthly invoice. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Tip I have details about my terms with shipping, returns, freight shipping, and refunds. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. (MBG). If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. There's no way around losing an Item Not As Described case. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. The seller has 3 business days to get back to you. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. 01:47 PM. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. 1. So what do you do when a buyer says item not as described? If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. That does not mean that you will automatically have to accept a return and refund their money if you get a request. See our Partial refund guidelines for more details. Check out our FREE intro Workshop! Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. That is assuming the item is truly Not as Described. Get in the habit of getting information from your buyer for reasons they are returning. You are sure the item wa. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. See Partial refund guidelines. 09:32 AM See how to check the status of your return. Always, always be nice! You might be asking, Do private sellers have to accept returns? The answer is No. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. I threw everything away". I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". When the seller replies, we'll send you an email with details of the next steps. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. What if the seller doesn't offer returns? Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Add a message to the buyer explaining why the refund wasn't full. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Its to protect myself from the buyer! If the item is returned used or damaged, you may qualify to issue a partial refund. Refunds go back to your original payment method and are typically available within 3-5 business days. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. NOTICE: 3D glasses are all different and must have a compatible TV set to work. When listing an item, it's important to include your returns address - opens in new window or tab. How you request the return depends on how you bought them. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Ninety percent of people will just not think to call them and fight it. Its always good to see where eBay stands with the case before you contact the buyer back. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Purchase shipping insurance for your items Its well worth the money! View cart for details. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. I always encourage our members to use those photos! This doesnt happen often, but it has happened! I don't plan on stopping any time soon. Offering a return of an item is always my last resort and honestly it is very rare. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If the seller is responsible for return shipping, its important that they cover the costs. A strong shipping strategy is key for a successful holiday. I gave alot of money for an item from ebay to a seller. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. This may sound like overkill to you, but stay with me while I explain! If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Just go to the ResolutionCenter and let us know. To request a return, select the item you want to send back from your recent purchases above, or use the button below. I have maintained a 100% seller rating for years. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. On the next page you'll see the refund amount. We'll automatically close a return request if there's been no activity. Sorry it happened to you , but ebay does not care about us sellers. In this case, I just try to do damage control. Very unfair on seller and ebay part. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Say something like: There is a scratch on the back, please see photo #9 for details. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. You might be asking, "Do private sellers have to accept returns?" The answer is No. Take a front, back, side, and inside view of your item. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Return Claim "Not As Described"? Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns.
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