Lunch, Excellent breakfast. All rights reserved. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. hekkles 4 5 Bed Bug Review of The Academy Hotel Colorado Springs Reviewed March 17, 2017 via mobile As a military family most every business in the area is vet accommodating to military not here. The view of Pike's Peak from our room was amazing. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. I then contacted the BBB. Highly recommend. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Wish there was a hot tub for the grownups but no biggie. Review tags are currently only available for English language reviews. They also have very strict protocol on handling complaints such as this. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. Yeah right! We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Back in the 80s, bedbugs were almost eliminated in the U.S., but exterminators say the chemical that was used to kill them was also harmful to people, so it was later banned by the feds. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. But this would have been bearable had the staff not been downright snotty and rude. They typically feed at night once victims are asleep, making it more difficult to catch them when they're active. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. Check under the box spring. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. We also missed the free breakfast because it ended at 9am. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. "Roaches are a thing for some people, rodents are a thing for some people, bed bugs are a thing for everyone. Rooms were clean & staff at desk was very polite & professional. These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. This lets us know our reviews come from real guests like you. Check your booking confirmation email to find your booking number and PIN. Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. This place is such a gem!! Staff was amazingly friendly. This hotel was highly-rated for its very comfy beds. Rating 10 - Excellent. 1602 out of 2735 reviews" ", Rating 8 - Good. Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. Was not really expecting housekeeping but they did come during our 3 day stay. "One call per month and I was pretty happy. Oh, & rooms were almost sound proof! <[emailprotected]edbugregistry.com>. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. We went back to the area for spring break and decided to stay there again because of the location and price. 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Overall, okay. Freeland admits it's work that can make your skin crawl. Call 1-844-926-6632 or visit, Steps to prevent and control bedbugs are available from the. All rights reserved. The Academy Hotel Colorado Springs takes special requests add in the next step! Please see our partners for more details. This meant there was furniture being moved men shouting up and down the hall and dogs barking. NEVER again! I then contacted the BBB. more. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. Nor could we call out in case of an emergency. Steakhouse, Needs a deep cleaning. Arrive: 03-01-2023 . Booked this on a major travel site for an incredibly low price. Oh, & rooms were almost sound proof! The good news? Photos & Overview Room Rates Amenities Map & Location Guest Reviews EXCELLENT 4.4 3,872 reviews Free parking Complimentary Breakfast from $228 per night See Rooms & Rates Rooms Check Current Room Rates I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. Frequent visitors over many years and always pleased. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. Posts are solely the responsibility of their respective authors. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Youll never stay anywhere like for the price. Its the best place we have ever stayed. We all have bed bug bites all over us and they are very uncomfortable! We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. The place was super clean. I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. A 24-hour reception greets guests of The Academy Hotel. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. We went back to the area for spring break and decided to stay there again because of the location and price. This is the version of our website addressed to speakers of English in the United States. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. From: The east and west. Contributions should be travel related. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. The property was run down and the room was awkward and small, especially the bathroom. Bedbugs in room. "We've done $2.5 Million homes. WiFi is available in all areas and is free of charge. I would not choose this location again on futre trips. 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton Dinner, Nice spacius and clean Guests submit their subscores and their overall scores independently theres no direct link between them. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Management doesn't seem to care much. This meant there was furniture being moved men shouting up and down the hall and dogs barking. We even got an upgrade to our room witch was AWESOME!!! I did miss the hot tub this winter visit, but the gorgeous live Christmas tree and fire made several families happy to gather and celebrate! 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. We will definitely stay here again if we are in the area! PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. Clean and friendly staff room look as if they have been updated. Weird. The rest of the staff was very, very rude and it did not feel welcoming. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. I was not told that the rooms all along the hallway we being renovated. Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. The room was very nice, clean and in great condition. We allow a maximum of 2 pets per pet friendly room. I would recommend it if you can handle the unfriendliness of the staff. We do allow pets and have a designated area for pet friendly rooms. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. The room was large, 900 TV channels and reception area inviting. Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. We love that its very entertaining with the warm pool, fooseball and ping pong, wii, plenty of lounging areas that are more than comfortable. A business center with fax and photocopying services is available. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Children 18 and above are considered adults at this property.
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