When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. I will rather go to Bob's furniture. No one called. I highly recommend this store! they should focus and lean more about the customer service. They did not put aside my chairs and I was told too bad because they no longer have them. I do wish companies would standby there commitments and honor what is being sold to the customer. It looks amazing and well constructed. You can also visit one of our stores. Slumber Search is supported by readers. They wont even send anyone to look at it. My wife and I had a browse through here today. I order 4 faux fur throws on black friday. I ordered lamps and bedding. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. No follow through yet again. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Verification can help ensure real people write reviews about real companies. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I hope Arhaus realizes what an asset they have in her. Design materials that enhance the Arhaus brand and the overall . I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. They have moved my delivery date multiple times and can not commit to anything. We bought it received it by UPS in a week and hung it up. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. 30 days: Bedding must be returned unused in the original product packaging. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Never got it. David approached us and I have to say we are so happy he did. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. work. Can I request delivery on a Saturday or Sunday? I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Poor customer service. They did not question anything that we called. They said I would have to contact Arhaus to get the issues solved. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? The new Arhaus store in Colorado Springs is horrible. NO. So we decided to check out Arhaus at UTC in La Jolla. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. 51 customer reviews of Arhaus. No problem -- they were sending a new cover. The back cushions are not sewing straight. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. So we have one and they are still in the process of getting me the replacement for the broken chair. They are sending someone to repair some of the pieces and are actually replacing some of them. She is amazing!!!! This is not something that I would have expected from a $3000 dining table. Now they are offering me a different model chair. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. The store is a joy for us to shop in and I don't particularly like furniture shopping. Purchased two new pieces for our new apartment. Worst customer service Ive encountered. We respect and appreciate that not all guests may want to share information with other select companies. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. On the day of the delivery Tricia was there!! Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. They did finally get our order completed a few months later. How do I request a catalog or sign up for email or remove my name from your mailing list? Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Additional information about Delivery & Shipping. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. This issue is going on over a year. They were delivered yesterday, and three out of the six had scratch marks on the legs. My kids love the Kipton sectional that the neighborhood kids like to camp out on. and it was a wrong size, of course. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Our experience at Arhaus was nothing short of excellent from start to finish. For the entire four-story shore house. Never recommend to anyone. How much does Arhaus Furniture - Customer Service in the United States pay? I mailed both boxes back to Ahaus the same day. I love my new couch and the great customer service that accompanied it. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Can I pick up my merchandise at my local store? Daniella Bruzzone - Design Consultant - Arhaus | LinkedIn Step 1: Dig deeper by asking the right questions If you are not completely satisfied with your purchase, please contact us at 866.427.4287. The pros: Delightful, handcrafted rugs that can enhance the style of your space. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. The customer service of the entire company is appalling. We also purchased 6 leather:tacked dining chairs recently. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. It goes against our guidelines to offer incentives for reviews. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I agree with all of the 1-star comments. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Own projects from concepting to delivery of final product. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? If I could give them zero star for customer service and follow up I would do it. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Debra answered all our many questions and offer good advice. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. We require contact information to ensure our reviewers are real. All appeared sturdy and well constructed compared to other places I had visited. Stay clear of this company, and this store. She took a look at the rest of the house, consequently I bought more furniture! The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. The space has a large open floor plan and I didn't know where to even begin. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io They refunded Le the wrong amount and sent a bill! Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Ugh. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. I was "disconnected" by phone 3 times. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Love my Pearson Gallery bedroom set. What if my item(s) does not look like what I saw in the store or online? Arhaus Halstead Dining Chairs (Was 1998) - furniture - by dealer This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Beautiful furniture at shocking prices. They don't call or email back. Within a couple of months the item began peeling. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Anyone can write a Trustpilot review. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. He was very rude and said "you're done looking around get out." We expect to keep finding more of what we love at Arhaus. I do wish returns would be a little less costly. I want to escalate past the store manager, but they will not provide a contact. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. 4,200,070 reviews on ConsumerAffairs are verified. The customer service has been extremely poor, had I not called no one would have followed up. The 1st one we got was warped so it was replaced. I walked into Arhaus and really liked the design of their merchandise. Date of experience: 08 October 2022 On another point the art we have received couldn't have been better packaged and the delivery was great. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. And, we remain committed to never using wood from endangered rainforests. She help really helped me through the process. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Daniel approach us and I shared my concerns. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. When I finally came close to making a choice I showed him a picture of my family room. And, the little details are a big reminder that a real person created something special just for you. It needs to be done with a hand held attachment! This rating has decreased by -10% over the last 12 months. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Learn more about purchasing Worry-Free Protection Plans. We purchased 2 dining table end chairs in Feb 2021. The delivery was on time and the associates were extremely professional. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle Deceptive!! The Palmer bedroom set we purchased looks great and very impressed with the quality. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Thank you to Daniel and Michael as well as the professional delivery team. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Awful customer service! We do not offer pick-ups at our distribution center. Please see our Measuring for Furniture Delivery guidelines. People that come over say the room belongs in a magazine. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. The last popular pick for Arhaus shoppers is their collection of lighting pieces. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. We'll be returning here for many years to come. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Does someone need to be home to accept my delivery? Please have your order number available so that we may assist you more quickly. I love the quality, the color, the comfort we get lots of compliments. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. | Read 21-38 Reviews out of 38 Can I request delivery on a Saturday or Sunday? I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Top 488 Restoration Hardware Reviews - ConsumerAffairs Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. $2650 and after 7 months, we still cant use the sleeper. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today The couch bent in the middle and was closer to the floor than the ends. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. . I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide.
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