Toolstation Penrith is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. Youll need to return the item unused and in its original packaging, and remember to include the order number too. } 6) Where do I find the card verification code or security code? In addition, a despatch confirmation will be sent for delivery to home orders. Saturday & Sunday Delivery Orders selected for Saturday delivery and placed by 6pm Friday should be delivered the following day before 6pm. .trolley-totals .we-accept span.panel img { max-width: 700px !important; .secure-payment .container { Most stores are open from 7am to 8pm Monday to Friday, 7am to 6pm Saturday and 9am to 4pm Sunday. Finance provided by PayPal Credit. If youre in a store and the item you want is not in stock, we can check local availability, take payment and reserve it in another Toolstation store nearby your order will be ready to collect from your selected store within 5 minutes. Toolstation C-Line VX500. 22-24 Boulevard Royal L . Once signed in, the app can help customers find and order from over 22,000 products with real-time stock-availability. Live tracking isnt currently available for larger deliveries with Tuffnells please Contact Us with any enquiries. max-width: 700px !important; You can call us to place an order or discuss an existing order on 0330 333 3303. 5) How do I subscribe / unsubscribe from your newsletter and mailings? Yes. @media (max-width: 603px) { I go on Sunday to either cancel or deliver so I can pick. Select Cancel items Note: For third-party seller orders, select Request Cancellation. Customers can choose to Click & Collect from five mins at their nearest branch or deliver to site or home. .secure-payment .we-accept, .secure-payment .secure-payments { Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. They are a fast-growing British company that offers high-end products at affordable rates. Recently tried to place a order to reserve goods for collection latter at the Abingdon store, System was so complicated ended up ordering from warehouse for delivery to store for collection next day, and also had inadvertently place goods in basket for completion when I arrived at store, I was so annoyed I asked to store to cancel order and start again, after checking with . Do you agree with Toolstation's star rating? If youre unable to show an acceptable ID when asked, that item will be removed from your order and refunded. You can even change how youd like to be updated with the progress of your order. Toolstation offer a lot more than just tools, including top brands such as DeWalt, Stanley, Nest and Dulux. "Toolstation please ditch ParcelFarce as your courier ! . Need help? If something hasnt quite gone to plan, please let us know. Read more @media (max-width: 603px) { If your item has come direct from the supplier, see below, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment, We welcome the chance to put things right, Well always listen, and do our best to resolve your issue, Well acknowledge your concern immediately, Youll get your own customer care agent assigned to your case to help, Well investigate quickly and aim to give you a full response within two working days, Youll always be kept updated if further investigation is required, Well learn from any concerns shared with us to further improve the way we work. @media (max-width: 465px) { . You can check availability of items in your local stores online, then place your order and pay. UK toolstation.com Joined May 2011. Toolstation is was a trusted company but any more ! These include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products. @media (max-width: 465px) { We're one of the largest UK suppliers of power tools, power tool accessories and building supplies. Some promotional codes are account-specific. Simply log in and go to My Account, then select Account Preferences. very bad customer service. box-shadow: none; We dont stock these items in store, so they are not available for collection youll only be able to choose the Delivery option. You can either cancel the order if there has been a mistake, or create a new order if youve missed something off. If youve not received your refund within this time, please Contact Us. height: 42px; Orders placed in store or via our contact centre will not appear in your online order history. Please see cornell . Hi, Regarding the crystal clear message I sent asking toolstation to cancel the order because of the length of time it would take to arrive [which I was advised of by text after the delivery was due], and your reply asking me to advise if a refund or replacement would be most suitable. Where possible, suppliers will update you with delivery information either by email, phone call or text message. The order confirmation stated that delivery should be next day (Friday) and had a tracking link to Parcelforce. You can cancel physical items or orders that haven't entered the shipping process yet. 05 Oct . 8049 4344, Mercia Garden ProductsHelpline01636 821215, Rowlinson Garden ProductsHelpline01829 261121, Secure shopping 2022 Diamond 'A' Motel | All Rights Reserved. .trolley-totals .we-accept span.panel { We've made it our mission to understand precisely what your business and your people need most. @media (max-width: 603px) { Once again our sincere apologies if there was a . float: none; Cancel Update. Do you agree with Toolstation's star rating? Report review. non contact thermometers. Business customers can apply for a Toolstation Trade Account this includes flexible credit limits with up to 60 days to pay, plus easy online account management. Find your nearest store using our Store Locator and visit us for help with returns, refunds or exchanges. Opting in and out of our marketing emails, texts and flyers is easy. .secure-payment .container { . You can enter a new delivery address while you are placing an order, or you can add additional addresses if you have a Toolstation account. Orders over 75 qualify for free delivery on Saturdays or Sundays. These include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products. Your items will be held at your selected Toolstation branch for 14 days, after which point, your order will be put back to stock and refunded automatically. If were unable to repair or replace the item, well issue a refund. Over 700 of plumbing items, radiators etc. If you want to track your delivery, please visit the Parcelforce website and enter your tracking number. DIN . width: 75px; box-shadow: none; @media (max-width: 465px) { Once youre signed in, you can also visit Reset My Password if you want to change it again. Well keep your order ready for 14 days, before putting it back into stock and giving you a full refund. 1000 characters limit. For the return Toolstation offered a returns label and when the items is received by them, they would then deduct 9.99 from the original price paid! Business customers are also eligible for a 5% discount if they open a Toolstation Trade Account visit our Trade Account page to find out how you can apply. For orders placed outside of store opening hours, youll be able to collect your items when it next opens. for each of these topics. } height: 38px; 1000 characters limit. width: 75px; Placed an order with Toolstation for delivery. }. Check out what 334,510 people have written so far, and share your own experience. Check availability in your local stores online or using the Screwfix App then place your order and pay. The order confirmation stated that delivery should be next day (Friday) and had a tracking link to Parcelforce. An unwanted item delivered directly from a supplier can be returned within 30 days of delivery, however you cant return it to a store. Opening hours: 7am - 8pm Monday-Friday / 9am - 5pm Saturday-Sunday / 7am - 7pm Bank Holidays. If you cant get to your nearest store, you can print off our Returns Form and send us your faulty item by post to the address below. height: 38px; . .trolley-totals .we-accept span.panel { Toolstation S-Line. Placed an order with Toolstation for delivery. Notice: Function is_feed was called incorrectly.Conditional query tags do not work before the query is run. The address is Toolstation, Unit 1 Ore Lane, Geddington Rd, Corby, Northamptonshire, NN18 8ET. .secure-payment .container { Filtering of drilling / milling / turning. Any orders placed after these cut off times will be delivered the following working day. Cant log into your account? Take a look at our recommended products to see if we have anything else to suit your needs. 1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by . Yes you can. | Read 158,101-158,120 Reviews out of 277,523. . The order confirmation stated that delivery should be next day (Friday) and had a tracking link to Parcelforce. Do you agree with Toolstation's star rating? ordered 60 metres of coving on Friday was told would arrive Saturday morning between 10-12 and would get phone call when in no phone call so phoned helpline at 1 oclock were I was told no guaranteed delivery before 7 went back at 430 on Saturday to cancel order and was informed there is no deliveries at tradeston at weekend coving wouldnot arrive till Monday when I . Corby Rise To Ruins Debug Mode, .trolley-totals .we-accept span.panel { If something goes wrong with your product, we may be able to have it repaired or arrange the delivery of a spare part. Terms and conditions apply. } } } Diocese Of San Bernardino Marriage, We cant accept the return of petrol items in any of our stores. Please contact the manufacturer directly for assistance. Terms and conditions apply. Report review. Alternatively, you can use this Cancellation Form. Just bring that along to the store when you come to collect your items. We may ask for photographs prior to collection, to help us better understand the product fault. max-width: 700px !important; Follow the returns instructions provided, or Contact Us to arrange a collection. It was useless service. Or Click & Collect from one of our 500+ branches from 5 mins later. If your Click & Collect order contains items which are available to collect today AND collect next day, you will receive two SMS's. With our tailored approach, we work alongside you in custom-building and delivering a bespoke benefits programme to suit both you and your staff. Our phone lines are open 9am to 5pm Monday to Friday. called yesterday to buy some camping gas which as previously was not in stock-was told I could order and was told I could collect at no extra charge and would get a text when in . The app helps customers order over 22,000 products with real-time stock-availability. Lincoln County Election Board, text-align: center; Toolstation UK @ToolstationUK. Original packaging, all accessories and order number must be included. By : 07/06/2022 melrose apartments, manchester . } background-color: transparent; The address is Toolstation, Unit 1 Ore Lane, Geddington Rd, Corby, Northamptonshire, NN18 8ET. } 1000 characters limit. Customers of the Workington store will also be able to try out Toolstation's brand new customer app, providing the quickest and easiest way for trade and DIY customers to shop with Toolstation. All cancellations are accepted or rejected at our discretion. } Thursday 29th Oct. 2020, I visited Toolstation, Kidderminster, Worcester Road, to purchase an Ebb + Flo Kitchen Mixer Tap 39.98 and two valves. .secure-payment .we-accept span.panel { Please provide the original order reference when returning the item. Northamptonshire float: none; If your Click & Collect order contains items which are available to collect today AND collect next day, you will receive two SMS's. Saturday Delivery - 10.00 or 5.00 for orders over 25 & FREE for orders over 75 (order by 6pm . Well let you know when your order is ready to collect and hold your items for 14 days. Toolstation D-Line. Customers can choose to Click & Collect from . If an item is eligible for Next Business Day Collection in store, the order must be placed by 9pm Monday to Thursday for collection the next day. Yes, you can return an item if its not faulty provided its within 30 days of purchase and the items are returned unused, in a saleable condition, and complete with their original packaging and any promotional items that came with it. All refunds will be made to the method of payment you used. } Do you agree with Toolstation's star rating? You will receive your refund within 14 days of your return being collected. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging. Secure shopping I have been working here since October 2020 as a stop gap between jobs during the Covid pandemic. When your order has been dispatched, youll receive an email with the courier details and your tracking number. } Order by 9pm Monday - Saturday for free next business day delivery on orders over 25. Order by 8pm Weekdays and 4pm Weekends for next day delivery. Orlando Alligator Attack, Designed by is brad park in the hall of fame | Powered by. called yesterday to buy some camping gas which as previously was not in stock-was told I could order and was told I could collect at no extra charge and would get a text when in . 22-24 Boulevard Royal L-2449, Luxembourg. } Remember, you can find up-to-date product and stock information on our website or app, or by visiting your local store. Toolstation Refusing Refund until lockdown over. And this is just a warning. .secure-payment .container { 4) What are the deadlines for return and / or exchange? Posted by . Yes, unless the item has been delivered directly from one of our suppliers or youve ordered through our eBay marketplace. Or Click & Collect from one of our 500+ branches from 5 mins later. .trolley-totals .we-accept span.panel img { toolstation cancel order. }. Delivery never turned up - didn't get any notification to say it wouldn't arrive. . If you have received all of your parcels, but an item is still missing, please contact us with the order and product details so that we can investigate further. } . The instructions to register and activate the guarantee shouldve been provided by the manufacturer when you first purchased the product.
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