See the, To add a card to your Android phone, open Google Pay and click the + sign. What happens if my transit benefit order will exceed the $300 cash balance limit? Select Clipper card and follow the instructions to add a card and load value. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Credit card charges are processed immediately. Key Clipper information translated to Spanish. 2020, Metropolitan Transportation Commission. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Get the Clipper app. The correct fare will be automatically deducted. opens in new window. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Make sure you always have a current email address on file. Routes available between Seattle and Victoria. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Be sure you tap on Caltrain's platform. Cookie Notice If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. For iPhones, theantenna is in the top third of the phone. When will I be charged for my Auto-Reload value? For limited time, riders can get a new Clipper card on their phones for free (normally $3). Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. What happens if I tag on, but I change my mind? The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. See the Apple Pay How-To page for more details. Clipper card pending passes cash value. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. The Google Privacy Policy and Terms of Service apply. The money is still missing. Requires iPhone 8/Apple Watch Series 3 or later. For a quicker response, we strongly recommend reaching out via our contact us form. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Clipper account access including checkingyour balance can be found on the Clipper website. Using Clipper | Clipper I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Discounts; Where to Use; Follow. Clipper card scan fails every time, this is driving me nuts! Report a lost, stolen, damaged or defective card and discuss replacement options. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If you hear two beeps, your value is low. A: Your anger is warranted. Set up is easy and can be done on the spot or in advance while you are at home. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. While Clipper is used to pay for BART, it is not a BART product. Includes travel to any of our destinations with activities or hotel stay or both. You may also bring other food onboard, but no outside alcohol may be consumed onboard. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. I loaded value online, but when I tried to use my card, it wasnt there. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Imagine you want to take a trip on SMART that costs $5.50. Use your Clipper card on all Bay Area transit systems, including Muni. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Credit card charges are processed immediately. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Learn more about Clipper on your phone. 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See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. The Go Pass is valid for the calendar year until Dec. 31 at midnight. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Add Clipper to your phone before you take-off! Yes. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Clipper is now available throughApple Pay and Google Pay. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Clipper card pending passes cash value : r/AskSF - reddit Was I supposed to activate it somewhere? Clipper automatically checks for a valid pass. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. To add value to your Clipper card, open your mobile wallet on your phone. Felonies may also prevent you from entering Canada. City Coach. and our Key Clipper information translated to Chinese. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. You can load up to $300 on a Clipper card. Will the toll lanes reduce traffic jams? After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. We will automatically send a declined payment notice to the email address in your Clipper account. BART. Economy Panoramic Upgraded window seats in Economy Class. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. We notify customers 30 and 60 days before the expiration date of their payment card on file. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Learn more about Clipper START and how to apply here. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. What if Im having trouble using my Clipper card at a bike share station? So if your primary funding source is declined, your order will be charged to your backup card. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. The terminal is located on Alaskan Way at Pier 69. Using Clipper. There's no need to open an app. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Why not? Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. When does the new 31-day pass become active? Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Thank you! The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. This page includes How RTC cards work, accessible information, and using Clipper equipment. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Our departure times between Seattle and Victoria vary seasonally. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Failure to provide such evidencemay make you inadmissible to Canada. All guests are welcome to use the top outside viewing deck as desired during our trips. Clipper: Clipper is the all-in-one transit card for the Bay Area. How does Auto-Reload work with monthly passes? The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Includes one-way or round trip travel via the Clipper ferry. A couple of things have to happen before you can use the value. Student EasyPass Program Updates | Parking and Transportation Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. There is a 50 cent surcharge per trip for paper tickets. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. How can I set up my card to automatically reload? After that process is complete, you need to tag your card to activate your Auto-Reload set-up. 877.878.8883. He started his journalism career as a sports editor in Iowa in 1975. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Loading Value and Automatic reloading. See full menu. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Learn more about using Clipper on your phone. Try tagging your card again. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Find your card and select Manage Auto-Reload from the More Options menu. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. How do I pick up the value on my clipper card? : AskSF - reddit Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. How do I add value to a Clipper card on my phone? If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. See the Google Pay How-To page for more details. Clipper is a regional transit card that can be used on all transit in the Bay Area. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. . When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Complete the form below and a dedicated account manager will be in touch. Or get help resolving other issues with your account. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. You will select your seats when making your booking. If one does not use the Clipper card for six months, it can be frozen. Yes. Phone: (213)-204-2900. Youth 5-18 years old get 50% off with a youth Clipper card. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Once you do that, it will show up in your account. What is the difference between a limited-use ticket and a Clipper card? Log in to your Clipper account to add backup payment. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Does the balance on Clipper Card ever expire? - Quora If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Seniors age 65 and over get62.5% off with a Senior Clipper card. What does it mean to pick up my value and why do I have to wait to do it? All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you want to change your class of seating, you will need to reach out to our Reservations team. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Find your service: AC Transit. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. We've made it easy with quick guides to every service on Clipper. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Season Tickets. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Your mobile wallet will display purchase options for your selected Clipper card. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. The discount is even greater if you add multiple nights! We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Please note that you cannot use your phone to unlock bikeshares. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. A single beep and a green light means you paid for your ride. Seating class changes between Standard and Premium seating will require agent assistance. Yours is the first email Ive gotten on this issue. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. We do allow walk-up day-of guests to purchase tickets if space allows. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. Please check out this 2022 guide to Seattle whale watching. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. But if you tag off, Clipper will return the difference of $6 to your card. You can also order value at the same time. Muni offers several ways to pay your fare. Select Clipper card and follow the instructions to add a card and load value. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. BART is primarily selling paper tickets from the vending machines. Skip the side navigation menu and go to the main content. A little work up front helps you save money. There's no need to open an app. Keep your phone handy in case an inspector asks to see your fare. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. #16 of 92 Boat Tours & Water Sports in Seattle. EMAIL US. Once you set up Auto-Reload, we need to confirm your payment method is valid. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. You will need to tag your card to a card reader or ticket machine to activate it. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Muni Fares & Passes | SFGOV - San Francisco Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . This page includes debit cards and refunds. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. This is different in the phone environment. Check out our virtual tour of the Victoria Clipper V! U.S. Customs & Border Protection will start processing passengers at least one hour before departure. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Log in to your account to add a Backup Payment method. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Please learn more about traveling with pets. Choose to stay logged in or to log out. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. This happens automatically, with no disruption in your ability to use Clipper. Can I load value on my mobile phone at a transit agency ticket office? All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide.
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