Red triangle with a message but I cannot read it because of my eyesight is poor up close. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. Put it on charge and linked the app and it reported error 201. This can be saved post-ride in the app and uploaded to Strava. If the problem persists, contact your eBike dealer. If the problem persists, contact your eBike dealer. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. With the missing magnet, the e-bike motor cant determine the speed appropriately with speed sensor. No word from dealer so far. With any error, the e-bike started flashing. The male and female prongs should have a positive connection. Should an error occur with the system, the app will display an error code. No, the slimline battery is mounted within the downtube and is not easily accessible. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. Check the wires of the pedaling sensor (PAS) and Motor Sensor. Have you any clue what a 68h code might be? Both have their advantages and disadvantages. Please check the remote connector. 107 0 obj <> endobj Check wiring and the accessory connected to the light line. Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. So, lets find out the common errors and their codes. Error codes tabled below could be different from ebike motion error codes. Distance remaining of route CO2 emissions, and money saved from not using gasoline Common Destinations Your frequently-listed points of interest are listed here. These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. For a better experience, please enable JavaScript in your browser before proceeding. For instance, if it is a less challenging climb, you may not need maximum assistance. Loosen the controller and re-plug the hall sensor plug. Letting you keep track of everything from charge status to training data and performance analysis. Thus, this article will show you the electric bike error codes in detail. We've got you covered with our in-depth e-bike operation guide. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Do I need to pedal to ride this bike? If error persists replace charge point. Bosch Intuvia Owner's Manual. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? Upon your first time using it, youll encounter a login screen. Upon opening the app you will then be asked to enter your email address and password. Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. If you are getting error code 08 (throttle issue) first check throttle connection carefully. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. Ups the motor assist without needing to go into the settings, all based on your heart rate. I am trying to understand the relationship between Cycling Modes and Assistance levels. Using the Ebikemotion companion app, there are a number of features to take advantage of, from auto-adjusting your bicycles assist based on heart rate, GPS tracking of your bicycle, and exact battery life left of the bicycle. Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. How do you change between the Cycling Modes when you are riding and you dont have a phone? It will switch into an emergency mode or stop working completely. The optional range extender is supplied with its own bottle cage-style bracket. I have the same problem with the ebikemotion iWok flashing pink on my Ribble bike. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. i have the lankeleisi mg600 bike got a new controller and display screen but a error 10 coming up and getting no power to the throttle and pas checked the wires seems ok. Hi David, I have a BTWIN Original 900e Electric bicycle last night I parked it in an open space in I think due to rain it shows the error 70 in its display and its not working now, can you please let me know about the codes, which part of the cables should I check? Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). Solution: Try reconnecting the plugs while checking that none of the pins is bent and everything is connected correctly. Check the position of the spoke magnet. You must log in or register to reply here. Start Activity tracks and logs your riding data similar to Strava. The colour of the flash indicates the assistance level currently selected. Let us know if you have any other questions. Temperature sensor damaged. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. A new era in the riding experience. If the error remains, try a new controller after unplugging the brakes. This thing works wonderfully. The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. This increase in total capacity of the system will make it possible to increase the autonomy achieved with the internal When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. Because generally, error codes indicated that there is something wrong with the bike. If you reached this page while searching for other errors, here are some links that might help: To take advantage of the heart rate functionality, you will first need to link the app to a compatible heart rate device. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. Allow the battery to heat up slowly in a warm place. You may not get power if any of those are bent or do not contact properly. Multiple points of interest can be added to one route, making errands or pit stops a total breeze. Our aim was to create the lightest range of electric bikes in the world. 0000007449 00000 n Please reduce the demand. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. Simply plug the bike into a household socket using the supplied charger and cable. In this case, their systems are designed to help the user identify the fault through electric bike error codes. As Jaxx says, the ebikemotion app can be a bit buggy. This invaluable tool raises the interaction between bike and rider to a whole new level. To learn more about the app and what it offers read our dedicated companion app blog here. . What is the life expectancy of the battery? You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. Light Blue - If you are using the companion app and receive a notification on your phone the LEDs will briefly illuminate a Light Blue colour. This unit has 3 distinct buttons that are used to control the motor system. If the problem persists, contact your eBike dealer. Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. Frame: Addict eRIDE Disc HMX. Select a point to choose it as your selected destination, Bike Connection status to EBM: indicated connection status to Engine Maps. Charge your battery for at least 30 mins and check if the voltage value increases. Read her story here. The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue. Features SmartForm C2 Alloy frame and a full carbon fork are a lightweight yet durable combo Shimano GRX 400/600 drivetrain and hydraulic disc brakes offer excellent on- and off-road performance In each of these modes you can use a slider to set a value between 30% and 100% for each of the 3 available Assistance Levels. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. We showed the basic electric bike error codes, which can help you to get the exact issue. Also make sure that the battery prongs line up properly. Also that Mode is invisible to you in that situation. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. First-time users receive five free maps for three months. A cable then exits the bottom of the battery and plugs into the charging port on the bike which is situated just above the bottom bracket. Click the owl icon to create an account if you don't have one already. Motor hall signal error can also occur due to inaccuracy between motor and controller. Can you please explain if I am missing something here? The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. Simply press the button and once it starts to flash continue pressing until you reach the mode you desire. If there is no change, check the connection or try a different charger. If on your bike (the top tube switch) you don't have a flashing pink on the level indicator?) Press J to jump to the feed. (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there's no socket close by. Throttle Error Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. MonFri: 9am7pm Please see below information from Ebike motion, the picture of the cable part code X35GCU is the main cable that has a USB socket incorporated into it, that is the cable required to update and fix error codes. An optional range extender is also available which extends the available range by up to 70%. If error code remains, test with new motor core and controller error. Then check input voltage (P03) through your LCD Display parameters. You can find more detailed information about the companion app in our separate MAHLE app blog. Problem is in the power supply sensor. I just had it on charge the entire night and went to check now in the morning and still the same error. If pressed again the unit will vibrate twice to let you know that no assistance is being offered. It's very frustrating that my shop only has the ability to update firmware. Clicking on the stopwatch icon opens up the activities section of the app. Here you can review the data from previous rides and optimise your training programs by recording, displaying and analysing various parameters. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. If not then maybe the button is defective. First of all make sure that your battery is fully charged and has enough voltage. It occurs when both batteries are fully charged. The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. 0000030374 00000 n 2 minutes in the shop and done. The speed sensor should be screwed into the motor lead plug fully. How do I charge the battery? 0000002866 00000 n We have looked at the chart of errors on this site. 0000002237 00000 n To turn the system on, short press the button and the LEDs will illuminate. caring for your electric bike to find our top tips for maximising battery life. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. It occurs due to the excessive current from the battery pack. The controller reaches its maximum level to tolerate the temperature indicated by. Continue charging. Never hurts to have 2, but is it really a firmware issue? startxref First 4 Steps to Fix Electric Bike Error Codes - YouTube 0:00 / 11:35 First 4 Steps to Fix Electric Bike Error Codes 62,238 views Jan 17, 2020 310 Dislike EV - Customs 39K subscribers Patreon. Devices that are Ant+ only are NOT supported. Error in the communication with the Remote control. Hello dubman. I have had a error code that shows itself on my ebikemotion app while riding. There should be no LEDs lit up. Up top, weve highlighted via video how to use the bicycles major features. Besides his business, he loves to do research on different aspects and share his findings with others. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). I got the same problem. There is also a Custom mode, but Im ignoring that for now. I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. Treadwell Neo How To Videos 25 pts. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. Red triangle with a message but I cannot read it because of my eyesight is poor up close. He chose to convert a GT Avalanche bike from around 2010 +. Please contact your eBike Dealer to activate it. Charged for 6hours, light went white, took the bike out, did two pedal strokes, it started flashing pink again. <]/Prev 778070>> Or did you get the firmware update? Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. The bike obviously goes faster if in freemode but I cant get the right setting. What sort of range can I expect from the bike? It could be due to an improper connection between the controller and the display, causing it not to receive critical information; electric bike error code 30. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. Throttle Error This error occurs when a throttle cable is damaged or loose. What should I do if my treadmill is slipping? Every error code outlines different issues with the bike. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. What type of battery is it? Inverted polarity at charger. Find out here. Stop charging and protect bicycle from wet and cold until temperture of cells increases. If the system locks, reduce the demand and restart the bike. S6 Evo Neo 50 pts. I am assisting my 10th grade grandson with a project he has at school. These errors may affect the electrical system of the bike. If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. Update files are available for remote repair, please contact CSG warranty. Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. I am not sure if this will comeback but for now it seemed to fix it. You can try a different controller if you have one or ask for a replacement from the supplier. 0000003817 00000 n We hope this article will help you to troubleshoot simple ebike issues. There is a fault on the power supply sensor. Hello, this is Evan Larry. Restart the eBike System. 204. If the problem persists, contact your eBike dealer. People who use electric bikes often get some error codes on the display. The X35+ SmartBike system offers three levels of power assistance - minimum, mid and maximum. Ensure none of the pins is bent and are all in line with the arrows. Check your brakes first. At least one hall sensor wire of the motor may be damaged or disconnected. A local Orbea service centre to me updated the firmware, job done. Within this menu, there is also a very neat feature. If the problem persists contact your eBike dealer. Here's a brief rundown of what these indicate: Blue - If you have downloaded the companion app to your smart device and have previously connected to the bike the LED will display a Blue light to indicate that the bike and app are now connected. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. If the error is not solved, replace the battery. To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. How does the range extender connect/fit? Bosch Performance Line Nyon Owner's Manual. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. Find them here. Try disconnecting and reconnecting the motor cable. This is a very important project for a big grade and he needs expert help. False battery polarization. Please charge the battery Pack. Tried to restart the system, couldn't even let me do that. Too high current voltage to a battery pack. Here is the issue: after the ride I review my activity but I don't see any error message. Please reduce the demand. Can I ride this in the wet? Discharge the battery and then recharge it. We recommend an iPhone 5S or newer, as well as Android 5.0 or newer for a smoother experience. Motor cable is not connected. Thanks If the problem persists, contact your eBike dealer. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. What is it? Both low voltage and over voltage protection can cause an error. If you do not get any power to the display then you should start with the battery as well as all the connectors. Connect the bicycle to the Dealer APP and check the battery voltage. So, having decided on the hub drive motor, one system stood out above all others. Throttle damaged or out of operation specifications. I spoke to the dealer and he said there should be an error message posted. However, if you feel that these pre-sets are not quite to your liking and you are reasonably tech-savvy, you can also customise the power that each level offers. thanks for checking out our blog post about the Orbea Gain. Here is the issue: after the ride I review my activity but I don't see any error message. Is this a faulty control box by chance. The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. All Ribble e-bikes are fitted with the Iwoc button on the top tube. Certain models of electric bikes with flat handlebars will come equipped with a handlebar-mounted control unit in lieu of the top tube button. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. Charge the battery within the appropriate temperature ranges. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. See the dealer to solve this issue. Open the settings menu. Check each component on the ebike separately, make sure they do not have loose connections and/or damaged wires. Usually, an ebike light will be flashing, displaying error codes as a warning to bikers that something is wrong with the system and needs fixing. It's a tendency practiced by many riders. After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. If the system locks, please restart the eBike System. Therefore the throttle will have the same speed level/grade limit set on the PAS. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. One of the key functions of the app for e-bikes is fault diagnosis. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. Display shows a motor on it and front motor does not work. Check charge point and charger. Will be returning it to the dealer tomorrow. Elizabeth Davis. Excessive temperature during use. It commonly occurs when there is a connection issue in the mount and battery. Create an account to follow your favorite communities and start taking part in conversations. Seems to be a real issue with this battery after reading this thread. Shop our Selection of Bikes with Ebikemotion Drivetrains, I just bought an Orbea and downloaded the ebikemotion app. My bike HIMO C26 stop working on the display showing error code 30H Im also give my bike to see someone who understands but they cant find the problem . Avoid large power demands while this error is active to prevent deterioration. /5. If I could do it on a network switch running internet traffic I can do it on an electric bike. The X35 motor system is light, powerful yet extremely compact. Bikes ready for 48-hr dispatch. The throttle may get damaged, so inspect the throttle cable. Update files are available for remote repair, please contact CSG warranty. Switch off the eBike System. To activate 'walk assist' mode simply hold Button B for 1-second. Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. 0000004799 00000 n I wish this was something I could just do via the app! vAA0ptc EWYO B5h*MJ )1686k4m +IOLXh`@i;c1z=h@} U Monitor: The monitor screen is the main screen used in the app, which details battery life, speed, motor RPM, and even your battery life. These include gradient, heart rate, and measured times amongst others. The IWOC ONE controller found on e-road bikes like the Orbea Gain, the Pinarello Dyodo, and the upcoming Colnago E64 eschews a full display for a single button with colors that indicate battery life, pedal assist levels, and more. This colour indicates the amount of battery charge that is available to use. If you stop pedalling then the bike will also come to a stop. Check that with the accessory disconnected there is no error. Contact your eBike dealer. Ranjit. Of course, using a lower level of assistance or being judicious with the max assistance results in more range. If the error persists, try a new charger.". Charge the battery within the appropriate temperature ranges. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . Is there a site to buy parts for MZZK E Bikes? Did you solve it? Check to find out if anything is blocking it or not. It occurs when there is a connection problem between the internal controller and the display. Just like any other machine, electric bikes break down. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. We use cookies to ensure that we give you the best experience on our website. If so, ensure the switch is on. Monday: Closed 130 0 obj <>stream This wrong tendency will lead the throttle abnormality to break or damage. Is the battery and /or motor replaceable? Each offers a set amount of torque as a percentage of the total amount per level. I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! Solution: Try unplugging and replugging back the throttle cable, checking the pins are in line for a proper connection and are not bent. 500 miles on bike. (801) 364-0344 Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. For any error, your electric bike will flash a light indicator or display an error code. Solution: Check if the speed sensor and magnet have been installed correctly. Set to 100% on each level as a base. Sounds like a need to make a third trip back to Evans to see if they can update the firmware. Error codes can differ according to different brands. However, if it flashes white then the motor will not provide any additional assistance. Why not take on the Five Ferries Island Hopping Challenge like Jane. So for any one running into this problem I might have fixed the issue. Also, check if there is any silicon interference or corrosion damage. All of which can only help to enhance your e-bike riding enjoyment. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. Pink flash/Coloured Flash - If the LED alternates between flashing pink and other colours this indicates the bike has entered 'demo' mode. If this persists, consider replacing the controller. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello New riders may not know all these error code facts. Solution: Perform a software update or reinstall the software to rectify the product line, reboot the system. Every error code defines different issues with the bike. Also, when the software encounters and the connection interrupted. When connected to the bike it charges the main battery when assistance is not being provided. Please let me know how to get around these problems, Hi I have recently bought an Orbea 20M and have tried many times to open an account but I just cant seem to manage it it just keeps say that I dont have internet connection when I no I have or it just says its has a problem , can you please help me, many thanks Peter, My wife has trouble working out which power level she is in on her Ribble. This is the MAHLE X35 SmartBike System. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. Underneath that is an explanation of each app feature and how to access them. I guess now I will try to take it to a dealer for an update such a shame a bike at this price point has such issues. Short curcuit at power output. The button itself is surrounded by an LED display that illuminates when the button is pressed. Pink Flash - There is an error in the system. You are using an out of date browser. Enable auto pause - pauses in the same way as your GPS cycling computer stops.
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