At this point, Marriott and Essex House have no excuse for this whatsoever other than sheer incompetence or willingness to defraud their customers. Thanks Essex House! While sipping our cappuccinos, we missed the barista made brew we are used to almost anywhere in France and Italy and at most upscale hotels in America. No room service. Porter House New York captures the spirit of American generosity big juicy steaks, warm generous welcomes, the best products, filling a wide-open space with light, luxury and comfort. The room and dcor was spectacular, the service provided to our . We did daily walks in the park and enjoyed the route around the large lake. The Essex House is a business-friendly hotel that offers a wide array of convenient perks for those traveling for work. Our problem was just . The bar area has seating around a fireplace. Our exquisite JW Terrace Suite features a wraparound terrace that faces the Manhattan skyline. We could see the park - but our room was on the side of the building so it was more of a partial view. The customer service here is exceptional!!! But if you are a JM Marriott and charging $500+ per night then I expect a nicer property and full amenities. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. The housekeeping staff were abrupt and got the hump when we went down for breakfast and twice came back into our room to find her on her phone, in our room! Boasting sweeping Central Park views, this lavish two-bedroom suite offers all the comforts of a residential Manhattan apartment. Inside our recently redesigned hotel in Manhattan, every room and suite boasts Art Deco design elements, plush bedding, and marble bathrooms. For a special occasion, indulge in our rooms with terraces overlooking Central Park. Real old-world charm and ambiance. Without actually saying No, no, f*ck off, the entire hotel staff have done an exceptional job of conveying that exact message.In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished. Sample locally sourced ingredients for breakfast, brunch, lunch or dinner. The owner understood my, Becky P. said: I got the chance to stay here last fall when visiting NYC. davemh333, Thank you for taking the time to let us know about your experience while staying with us. Standard amenities are decent but not outstanding for the price; they include large flat-screen TVs with premium cable channels, air-conditioning, robes, slippers, iPod docks, and minibars. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Among the most famous is the Macys Thanksgiving Day Parade. The staff all look very professional and address you by your name, very personalized. The location couldn't have been more ideal! Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. 5th Avenue and all the great shops are also walking distance, along with some of the great restaurants such as Sara Beths and Serendipity 3. The JW Marriott Essex House (commonly known as the Essex House) is a luxury hotel at 160 Central Park South in Midtown Manhattan, New York City, at the southern border of Central Park. However, all suites feature sofa beds for two additional guests. I have shared your experience with our team. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Popular attractions Rockefeller Center and Broadway are located nearby. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. We had vowed after our prior less than stellar experience that we wouldn't come back, but they had the best rate in the area, so I gave them another try. The menu is mostly American. Our room was in the back and was very quiet. We were the first guests, Marina B. said: HIGHLY RECOMMENDED! JW Marriott's New Spa Concept Says You Can, Hotels with Views of the Macy's Thanksgiving Day Parade in New York City. I reserved a park view room. This room was like an icebox box - literally. Revel in refined luxury at JW Marriott Essex House New York. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. There are similar hotels available. The service was lackluster. Contact accommodation for availability. Bed was comfortable enough, towels were nice. A chaise lounge was very worn with material missing on a section of the piping. Great conversation This property always exceeded my expectations . Marriott Proprietary Information. With marathons picking up speed and popularity across the globe, were happy to call the host of one of the most popular The New York City Marathon home. The room was very clean and well kept, on the high floor, facing Central Park - thanks a lot to hotel team for this little new years gift! Housekeeping was spotty. Tripadvisor performs checks on reviews. An absolute joke!! There was a marble bath but the grout was missing between some of the marble on the floor. The space was large enough for our family. Of course, the location is just superb, and everyone we met at the hotel was very helpful and friendly and made us feel welcome. The city is full of hotels some towering high on iconic roads and others tucked away on busy pedestrian streets or in sleepy boroughs. The location is fantastic but the rooms are small and the lounge is closed on the weekends. The restaurant was open limited hours with limited food. The Staff was extremely professional, cordial and accommodating. Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. We, unfortunately, were using Marriott points and had a view of the inner shaft. Join us for signature brunch selections or after-hours drinks at the cocktail lounge, which is open until 1:00am. JW Marriott Essex House New York. We enjoyed beautiful views and could even see famous Wollman rink in Central Park right from our window! My family enjoyed it more I loved going around few blocks shopping to Nordstrom Even is walkable, going to 5th Avenue and to the Rockefeller center and St Patricks cathedral. We arrived late at night and in fact it was 3am UK time - the checkin was abrupt and unsympathetic. This hotel was perfect - super friendly staff, loved being located right across the street from Central Park and close to 5th avenue (window) shopping! Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. The only person who seemed to be even remotely interested in trying to assist me was Vuong in Accounting with Essex House. A luxury environment where there are always opportunities for professional growth and recognition. Valet parking only. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. This is the version of our website addressed to speakers of English in the United States. Which languages are spoken by the staff at JW Marriott Essex House New York? Rooms with Macys Thanksgiving Day Parade views are available. Thank you for taking the time to let us know about your experience while staying with us. It's a great option near the Javits Center or Madison Square Garden;, A modern boutique hotel with mid-century inflections, the 208-room Quin has all the amenities and attributes for a luxury Midtown Manhattan stay. The temperature would not go above 63. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. They have him toys upon arrival, were very kind and super attentive to us..Things are limited with Covid-19 so the lounge for elite members doesnt offer a real breakfast.I think more could be done here perhaps to offer delivered eggs or something upon requestHowever, overall would come back here with my family again. We do luxury hotel service so much better in the UK. We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling. Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. Run run run away!! Each features two spacious bedrooms, lavish living areas, ornate, spa-style bathrooms, Art Deco craftsmanship, and private terraces with stunning views of Manhattan and Central Park. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . Lunch A computer station is on site and WiFi is free in public spaces. We love every time of the year!) If you buy something through our links, Oyster may earn an affiliate commission. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. I am so sorry to hear about your stay. Book JW Marriott Essex House New York, New York City on Tripadvisor: See 2,366 traveler reviews, 1,095 candid photos, and great deals for JW Marriott Essex House New York, ranked #305 of 520 hotels in New York City and rated 4 of 5 at Tripadvisor. I don't even have AAA. Location Facilities Most popular facilities Paid Wi-Fi Parking Baggage storage 24-hour services Food/ Drinks The hotel charges a daily resort fee per room that includes credit for the spa, for laundry services, and for food and drinks. I finally received a call from Madelyn in the GM's office who told me a refund was being issued to my card that day and it would show up in 5-7 business days. The temperature would not go above 63. the, Julie S. said: We had the most amazing stay at the Nellie! Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and slippers The room was spacious for New York and had the look of faded luxury. My wife and I wanted to attend mass our first morning there at a nearby RC church. Show More Select Room 4.3 / 5 I try to respond to the email to inform them and, shocker, mail to that account is undeliverable. Will definitely return for another stay at JW Marriott Essex House! Get inspiration and plan your next getaway. So, in summary, I would say: Extortionate, poor service, unfriendly, but great location and we loved NYC and will be back but not to the Marriott Essex House. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at SOUTHGATE Bar . Thank you for staying with us and for the feedback! For a NYC hotel, the rooms are substantial in size! Set beside Central Park South in the heart of downtown, JW Marriott Essex House New York is a classic hub for enjoying the parks, theatres, boutiques, and culture of Manhattan. Some rooms provide interior views while others offer city and park views. Pre pandemic we traveled extensively. We stayed at this hotel in January and had a great stay. The hotel restaurant was closed. I have shared your experience with our team. Do not park at the hotel. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. The bedroom in my opinion was the best part of the suite. FACT OR FAKEOUT? Conveniently located restaurants include La Grande Boucherie, Loi Estiatorio, and Patsy's Italian Restaurant. 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Select Rooms at JW Marriott Essex House New York Free Cancellation Breakfast Included Pay at Hotel 12 Room Types Options Price 3 photos Room, 1 King Bed, Non Smoking 330 sq.ft KingBed Work Desk More Details RECOMMENDED Room Only | Non-Refundable Non-Refundable No meals included More Details Per Night 63,585 57,218 + 8,729 taxes & fees 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. The classic New York luxury of the JW Marriott Essex House evokes a more glamorous time, when men wore hats and women wore gloves. We still do have our Marriott platinum status. Rough experience. We went inside to check in and waited about 30 minutes total for a valet to take our keys. This room was like an icebox box - literally. But service there blew me away! When I told the front desk they said a manager would contact me. This last time it was. Then, I thought to myself, I'll bet they screwed up my bill. Sincerely, JW Marriott Team, Rooms May Be Refreshed But Service is Still Terrible. I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience.
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