document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I found out they listed under a wrong account. ConsumerAffairs is not a government agency. The suit was filed in error, according to the plaintiff. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. I had to spend hours on the phone with StubHub just to get them to do their job. Be the first one to find this review helpful. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. It also asked for a reinstatement of the pre-March 20 refund policy. administrator or law firm. Please add me I have communication and documentation to prove stub hub is just keeping my money. Top Class Actions is a legal news source Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. This is a major change for the ticketing industry. Call 1-866-788-2482 to speak to a customer service representative from StubHub. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. StubHub changed its refund policy about a month ago. I will never use Stubhub again. Re: adele show refund. Before commenting, please review our comment policy. Sign up for ClassAction.orgs newsletter here. StubHub is an eBay company that began selling and reselling event tickets in 2000. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. Your email address will not be published. I listed tickets and never heard back that they sold. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. that reports on class action lawsuits, class action settlements, Copyright 2022 Consumers Unified LLC. The reasoning is due to the financial impact form coronavirus. I listed tickets on StubHub, which I had done on multiple occasions. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. I am not paying for this $500 nonsense. Their customer service is useless and brain dead. I deleted my account. I will never use this company again to buy or sell tickets. I still have tickets for myself for that Gabriel Iglesias show. NEVER USE STUBHUB. Thanks ! The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. At regular volume, we can afford to take that risk. Still no luck. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The U.S. My husband and I bought concert tickets as a Christmas present to each other. Read our Newswire Disclaimer. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. But, as an alternative, the 120% off coupons were also . They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Yes I have two events canceled from Covid that I did not get a refund. 1:00. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Matthew McMillan Settlement The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. No mention is made of the safety of the attendees. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I will (apparently) receive a refund, but the damage is done. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. I tried contacting support and I kept getting the same response. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Top Class Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. 2. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Sign up to receive our free weekly newsletter. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Save my name, email, and website in this browser for the next time I comment. Should You Become a Constitutional Lawyer? WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Well start sending you the news you need delivered straight to you. Day of the event, I downloaded the tickets only to find they were for the wrong event. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I was told the offer for alternative tickets was the only offer that would be made other than a refund. StubHub is doing this as opposed to providing full refunds for canceled events. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers.
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