Any help to resolve this matter will be greatly appreciated. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Here's our experience with the Viking cancellation policy. Guests and travel agents on impacted departures are in the process of being notified. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. He made the commissions, we will not sail and lose 14,000 dollars. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Obviously a 2 week notice was impossible in our situation. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Not every river cruise line takes the same stance. SA. Sometimes it's worth a large investment to reap the benefits of a great credit card. Multiple tests were run, including a Covid test, which came back positive. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. The first example of river distress is the Po River in Northern Italy. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. This content has not been approved or otherwise endorsed by any of these entities. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Really, what is a big deal here? Viking Neptune is a new ship that will join the fleet in 2022. This requirement was enacted after we booked this trip . I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Part refund, at least 25%. we went to our connecting American Airlines flight with our Boarding We are unable to meet their requirements and therefore want our funds returned to us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. Viking allows those who book the most expensive rooms to book first. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. . We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. This guarantee is combinable with all other Viking offers available. I encourage all Americans to do the same. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. We were given the option of a voucher or cash Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus We also carry about 500 tons of water, that is ballast and fresh water for the guests.. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Premium Air. We accepted the vouchers in good faith. If have a river cruise planned for the end of the summer or the fall, should you be concerned? Desired outcome: From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. took the call and told us that schedule wouldn't be available most likely till January 2023. Check here before booking an award fare. The good news is that there are not the mass cancellations we saw in 2020. We rebooked the trip for 10/12-10/23/22. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. (I doubt theyll get that right). Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. About 20 poeple's bag on the flight didn't make it. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Articles are of a general nature and should not be relied upon for individual circumstances. Want all money refunded. I hope this is something you can help with. Poulsbo, Washington. I asked the captain how deep the ship would be if it sank. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. Originally booked in 2020, paid in full. See details. 05 Aug 2022. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. We have had to cancel our river cruise because of their ludicrous covid policy. London was on an older plane with 3 seats on the left and right. An apology is not good enough. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. ************************************* Cruises that was set to sail in April 2020. We paid for the trip and had trip insurance. But it is for us. Check with your cruise line on current cruising conditions and what you can expect from them. Viking booked the hotels for these excursions. Sandi. By. The couple shore excursions we went on were lame and horrible. River cruise cancellation fears loom as Rhine threatens closure He he tried to take the trip solo, he was charged. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Scenic. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. A *** incentive ********** was offered and accepted by us to use toward future booking. They also issued non refundable vouchers for our port excursions. This made it impossible to catch the next flight from ***** to buenos Aries. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Learn to how to find the cheapest awards. Having trip insurance may pay you in full depending on your coverage. In this case, you will receive a full refund of your cruise fare. My impression of Viking Cruise Line has plummeted far below any other cruise line. There are no uniform river flows and water levels are unpredictable. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Steve is a life-long avgeek and a points and miles player. This was really Passes which had been canceled since BA flight had been late. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. The booking # is *******. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. But there is nothing we can do, your vouchers have expired'. European Cruise River Levels Are Falling To Critical Levels - Travel Codex Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. This also had the water turned off and was unable to flush. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Unfortunately, my husband unexpectedly passed away last month. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. I complained initially that I was not given a direct flight. Confirmation attached. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% I purchased a cruise for my wife and myself then Covid hit. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. How is this hard? We are unable to meet VRC health requirements to participate in one of their cruises. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. Viking European River Cruises - 6 Key Must-Knows Before You Go The problem with river cruises is that they are affected by both high and low water levels. I even requested they review the phone call and they refused. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. by Steve CaseLast updated September 6, 2022. Pharaohs & Pyramids. A sales representative ******. I booked the flight through Viking to a Christmas market river cruise. Cruise lines cancel Ukraine and Russia calls - Travel Weekly We are not asking for anything other than our money back. Learn more. SPRING SALE Special Fares Reduced Airfare Dates: Availability: Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. They can go up, they can go down, rain can come in.. We will be again canceling our trip. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Claire and Stanley Keyles planned a dream vacation for June 2020. "You might see some cities you might not have expected to see and you might miss some you wanted to see. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Schreiners advice is simple: Just go. The food was excellent. My husband and I were excited about our long awaited cruise next May. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. return trip Munich to EWR "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Thank you. We will not be booking with Viking again. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. Not for the voucher amount. We rebooked for 2022 on 11/30/2020. He replied "absolutely no way both medically and because ************ weakens her immune system!" Floriade River Cruise Guide 2022 | Cruise Critic Viking will not honor this request. The cruise was cancelled due the pandemic ($11,367.50) This happened 52 days before sailing. We booked a river cruise (Danube) for March 2022. We said yes. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. Jan 26, 2023 01:33pm. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Note that complaint text that is displayed might not represent all complaints filed with BBB. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. My Trip - Updates on Current Sailings - Viking River Cruises Norwegian Cruise Line | Travel Requirements & Safety Protocols. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Cancellation conditions 2. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. I ask if I could have the number to her managers boss she said no. Enrollment required. Scheduled and rescheduled elder family care and pet sitting services. No one expects to have to cancel a cruise. Call to book now: 1-800-207-7286. The bottom line is, we have ********* at VRC. We had not received any response from Viking about 10 days. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Desired outcome: All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy.
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